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Get reliable HIV & STD test kits online in the Philippines with fast, discreet delivery. Enjoy same-day shipping in Metro Manila and priority nationwide shipping. Order now at hivtestkit.ph!
Delivery, Return, and Refund
Delivery
At HIV Test Kit Philippines, we are dedicated to ensuring a reliable, discreet, and efficient delivery experience for all our customers. Please review the following important details regarding the shipment of your order:
For your privacy, you may use a different name or an alias as the recipient, but please ensure you are at the delivery address and know the alias you provided to receive the parcel. The package has been declared as a “USB Drive,” and your delivery rider will refer to it as such when contacting you.
Same-day delivery within Metro Manila via Lalamove incurs an additional shipping charge of 160 PHP. This service is available daily, including weekends and holidays, until 9:00 P.M. Orders placed after 9:01 P.M. will be shipped the following day.
Regular delivery is free to any destination within the Philippines. The daily cut-off time, including weekends and holidays, is 3:00 P.M. Orders placed after 3:01 P.M. will be shipped the following day.
Estimated Delivery Times for Regular Shipping via LBC:
Metro Manila: 1 to 2 business days (same-day delivery available if selected during checkout).
Provincial Areas: 2 to 3 business days.
Delivery times are estimates and may vary due to factors such as weather conditions, holidays, or other unforeseen circumstances beyond our control.
Delivery Method: By default, delivery is door-to-door to ensure convenience. However, if you do not have a permanent address, your location is difficult to access, or you prefer not to share your address, you may request to have your parcel held for pickup at the nearest courier office.
Order Tracking: A tracking number will be provided once your order has been shipped. You can easily track your order directly on our website with just a single click.
Return and Refund
We understand that, on occasion, a product may not meet your expectations. In such cases, we are pleased to offer a straightforward return and refund process designed to make your experience as smooth and hassle-free as possible.
Return and Refund Period: Customers must initiate any return or refund requests within 30 days from the date of delivery. Rapid test devices are sensitive to time, temperature, and humidity. For this reason, we can only accept return and refund requests within the 30-day period.
For health and safety reasons, test kits that have been opened or used are not eligible for return. However, your satisfaction remains important to us. If you are dissatisfied for any reason with any of our test kit, please contact us directly with detailed information about the issue. In such cases, we will offer a full refund without requiring you to return the product.
Return and Refund Process: To initiate a return or a refund, simply contact us.
Return Shipping Costs: If the return is due to a defective or incorrect item sent by us, we will cover the return shipping costs.
If the return is for personal reasons (e.g., change of mind, ordered the wrong item), the customer will be responsible for return shipping costs.
Refunds: Refund will be processed to your original payment method within 1-3 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately thru our live chat or at sales@hivtestkit.ph. Kindly provide photos of the damaged product and packaging, along with a brief description of the issue. We will work promptly to resolve the matter.
Talk to a Live Agent 24/7
If you have an issue or question that requires immediate attention, please click the button below to connect with one of our Customer Support representatives through live chat. Our team is available 24 hours a day, 7 days a week, including holidays.
Our team is available to offer real-time assistance, ensuring your concerns are addressed promptly, professionally, and with the utmost confidentiality. Whether you need step-by-step guidance on using your test kit, assistance interpreting your results, or have personal questions you’d like to discuss, our knowledgeable and compassionate representatives are here to support you at every stage of the testing process.