Terms and Conditions

Last updated February 20, 2025.

These Terms and Conditions (“Terms”) govern your use of hivtestkit.ph and the purchase of HIV and STD test kits. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

1. General Information

• Company Information: We operate under the laws of the Philippines. Our mission is to provide reliable and confidential HIV and STD test kits to individuals seeking private testing solutions.
• Eligibility: By using this website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
• Modifications to Terms: We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated Terms.

2. Products and Services

• Product Description: We strive to provide accurate descriptions of our HIV and STD test kits. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current.
• Medical Disclaimer: Our test kits are designed for preliminary screening purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a healthcare professional for confirmation of results and further medical guidance.
• Availability: Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products at our discretion.

3. Ordering and Payment

• Order Process: By placing an order, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
• Pricing: All prices are listed in PHP and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be added at checkout.
• Payment Methods: We accept various payment methods, including online transfers and direct deposits to our bank accounts. You can also pay via e-wallet using GCash or Maya. Additionally, we accept money transfers through LBC Money Transfer, MoneyGram, Palawan Express, M Lhuillier Kwarta Padala, and Cebuana Lhuillier Pera Padala. Payment must be received in full before orders are processed and shipped.
• Order Confirmation: Upon successful payment, you will receive an order confirmation via email. This confirmation does not signify acceptance of your order, but acknowledges receipt. We reserve the right to accept or decline your order at any time.

4. Shipping and Delivery

• Shipping Policy: We offer free shipping within the Philippines, with same-day delivery available in Metro Manila via Grab or Lalamove for an additional fee of 100 PHP. Free regular shipping is available nationwide.
• Delivery Time: Estimated delivery times are provided in our Delivery, Return, and Refund page but are not guaranteed. Delays may occur due to unforeseen circumstances.
• Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after shipment.

5. Returns and Refunds

• Return Policy: Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective or damaged upon arrival.
• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 30 days of receipt. We may request photographic evidence and will offer a replacement or refund at our discretion.
• Refund Process: Approved refunds will be processed to the original payment method within 1-3 business days. Processing times may vary depending on your financial institution.

6. Privacy and Confidentiality

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

7. User Responsibilities

• Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
• Prohibited Conduct: You agree not to:
  • Use our website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Distribute harmful software, viruses, or malware.
  • Engage in activities that could harm the website or its users.

8. Limitation of Liability

To the fullest extent permitted by law, hivtestkit.ph shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• The use or inability to use our website or products.
• Unauthorized access to or alteration of your data.
• Any errors or omissions in content or product descriptions.

9. Indemnification

You agree to indemnify, defend, and hold harmless hivtestkit.ph, its affiliates, and employees from any claims, liabilities, damages, or expenses arising out of your use of our website or violation of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from these Terms shall be resolved in the courts of the Philippines.

11. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us.