Privacy Policy

Last updated February 20, 2025.

Your privacy is of utmost importance to us, we at hivtestkit.ph are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

• Personal Information: When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, billing address, and payment information. This information is essential for processing transactions, delivering products, and providing customer support.
• Health-Related Information: Given the nature of our products, we may collect limited health-related information to ensure the proper delivery and support of test kits. This information will be treated with the highest level of confidentiality.
• Non-Personal Information: We may automatically collect non-identifiable information when you interact with our website. This includes browser type, IP address, operating system, device type, pages visited, time spent on the site, and referring website addresses. This data helps us understand user behavior and improve our website’s performance.
• Cookies and Tracking Technologies: Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and provide personalized content. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Transactions: We use your personal and payment information to process orders, complete transactions, and deliver products to your specified address.
• To Communicate with You: We use your contact information to send order confirmations, shipping updates, and respond to your inquiries or customer service requests. We may also send important notices regarding changes to our terms, policies, or services.
• To Improve Our Services: Non-personal information helps us analyze website usage, identify trends, and enhance the functionality and user experience of our website.
• To Send Promotional Materials: If you opt-in, we may send you newsletters, special offers, and promotional content. You can unsubscribe from these communications at any time by following the instructions in the emails.
• To Ensure Security and Prevent Fraud: We use collected information to protect our website and users from fraudulent activities, unauthorized access, and other security threats.

3. Information Sharing and Disclosure

Your privacy is important to us, and we only share your information under the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These providers are contractually obligated to protect your information and use it solely for the purposes specified by us.
• Legal Requirements: We may disclose your information if required by law, legal process, or governmental request. This includes complying with legal obligations, protecting our legal rights, and ensuring the safety of our users and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes and provide options regarding your information.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure Payment Processing: All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through reputable payment gateways.
• Data Encryption: Sensitive data, including health-related information, is encrypted both during transmission and while stored on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. These individuals are bound by confidentiality agreements.
• Regular Security Audits: We conduct regular security assessments and audits to identify vulnerabilities and improve our security practices.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to protect your data.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
• Data Deletion: You may request the deletion of your personal information, subject to certain legal or contractual obligations that may require us to retain it.
• Opt-Out of Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email. Even if you opt out of marketing communications, we may still send you transactional or service-related messages.
• Cookie Preferences: You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality and performance of our website.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. They help us recognize your device, remember your preferences, and provide a personalized experience. We use the following types of cookies:

• Essential Cookies: Necessary for the proper functioning of our website, such as enabling secure logins and transactions.
• Performance Cookies: Collect anonymous data on how visitors use our website, helping us improve its performance.
• Functional Cookies: Remember your preferences and settings to provide a customized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage or delete cookies through your browser settings. For more information on cookies, visit allaboutcookies.org.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. These external sites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting HIV Test Kit Philippines with your personal information.